ph369 Privacy Policy

1 Introduction

ph369 ("ph369," "we," "us," or "our") operates an online casino platform accessible at ph369.one, offering casino games, sports betting, and related entertainment services to players in the Philippines 🇵🇭. We understand that your personal information is important to you, and we take our responsibility to protect it seriously.

This Privacy Policy describes how ph369 collects, uses, stores, shares, and protects personal data obtained from players and visitors to the ph369 platform. It applies to all personal data processed by ph369 in connection with your use of our website, games, and services.

This Privacy Policy should be read together with the ph369 Terms & Conditions, which govern your use of the platform. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

2 Data Controller

ph369 is the data controller responsible for the personal data collected through the ph369 platform. As data controller, ph369 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

If you have any questions about how ph369 handles your personal data, or if you wish to exercise any of your data rights, you may contact our Data Protection Officer at: [email protected]

3 Personal Data We Collect

3.1 Registration Data

When you create a ph369 account, we collect the following information:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Philippine mobile number;
• Email address;
• Username and password (stored in encrypted form);
• Preferred language and currency settings.

3.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering regulations and to verify your identity before processing withdrawals, ph369 may collect:

• Government-issued Philippine ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID);
• Proof of address (e.g., utility bill, bank statement issued within the last three months);
• Proof of payment method ownership (e.g., screenshot of GCash account showing your registered name);
• Selfie or photograph for identity confirmation purposes.

3.3 Financial Data

When you make deposits or request withdrawals on ph369, we collect:

• GCash or Maya mobile number;
• Bank account details (account name, account number, bank name) for bank transfer transactions;
• Debit card details (card number, expiry date) where applicable;
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps.

ph369 does not store full payment card numbers on our servers. Payment processing is handled by certified payment service providers.

3.4 Gaming Activity Data

ph369 automatically records data related to your gaming activity, including:

• Games played, bet amounts, win/loss records, and session durations;
• Bonus claims and wagering activity;
• Responsible gaming tool usage (deposit limits set, self-exclusion requests).

3.5 Technical Data

When you access ph369, we automatically collect certain technical information:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Pages visited, time spent on pages, and navigation paths;
• Cookie identifiers and session tokens.

3.6 Communications Data

If you contact ph369 customer support, we retain records of your communications, including live chat transcripts, email correspondence, and any attachments you provide. This data is used to resolve your query and to improve our support services.

4 How We Collect Your Data

ph369 collects personal data through the following means:

• Directly from you: when you register, complete KYC verification, make deposits or withdrawals, contact support, or update your account settings;
• Automatically: through cookies, log files, and similar tracking technologies when you access the ph369 platform;
• From third parties: from payment service providers (e.g., GCash, Maya, banks) in connection with transaction processing, and from identity verification service providers where applicable.

5 How We Use Your Personal Data

ph369 uses your personal data for the following purposes:

• Account management: to create, maintain, and secure your ph369 account;
• Identity verification: to verify your age (21+) and identity in compliance with Philippine regulations;
• Payment processing: to process deposits and withdrawals via GCash, Maya, bank transfer, and debit card;
• Game delivery: to provide access to ph369 games and record gaming activity;
• Customer support: to respond to your queries, complaints, and requests;
• Regulatory compliance: to comply with anti-money laundering (AML) obligations, PAGCOR requirements, and other applicable Philippine laws;
• Responsible gaming: to monitor gaming patterns and enforce responsible gaming tools, including self-exclusion;
• Platform improvement: to analyze usage patterns and improve the ph369 platform, games, and user experience;
• Marketing communications: to send you promotional offers and updates, where you have opted in to receive such communications;
• Fraud prevention: to detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the ph369 platform.

6 Legal Basis for Processing

ph369 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: processing is necessary to perform our obligations under the ph369 Terms & Conditions, including account management, payment processing, and game delivery;
• Legal obligation: processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and age verification obligations;
• Legitimate interests: processing is necessary for ph369's legitimate interests in fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights;
• Consent: for marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time.

7 Data Sharing & Disclosure

7.1 Service Providers

ph369 may share your personal data with trusted third-party service providers who assist us in operating the ph369 platform, including payment processors (GCash, Maya, banks), identity verification providers, game software providers, customer support platform providers, and IT infrastructure providers. All service providers are contractually required to process your data only on ph369's instructions and to maintain appropriate security measures.

7.2 Regulatory Authorities

ph369 may disclose your personal data to Philippine regulatory authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC), where required by law or where ph369 is legally compelled to do so by a court order or other lawful authority.

7.3 No Sale of Data

ph369 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is shared only as described in this Privacy Policy.

8 Data Retention

ph369 retains your personal data for as long as your ph369 account remains active and for a period thereafter as required by applicable Philippine law. Specifically:

• Account and KYC data: retained for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations;
• Transaction records: retained for a minimum of five (5) years from the date of each transaction;
• Gaming activity data: retained for three (3) years from the date of activity;
• Customer support records: retained for two (2) years from the date of the last interaction;
• Marketing consent records: retained until you withdraw consent, plus one (1) year thereafter.

Upon expiry of the applicable retention period, ph369 will securely delete or anonymize your personal data in accordance with our data disposal procedures.

9 Data Security

ph369 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph369 platform;
• Encryption of sensitive data at rest, including passwords and payment details;
• Access controls limiting personal data access to authorized ph369 personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing of the ph369 platform;
• Two-factor authentication options for player accounts;
• Incident response procedures for detecting and responding to data security breaches.

While ph369 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ph369 login credentials and for notifying us immediately if you suspect any unauthorized access to your account.

10 Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the ph369 platform. They allow ph369 to recognize your device, remember your preferences, and analyze how you use our platform.

10.2 Types of Cookies We Use

• Essential cookies: necessary for the ph369 platform to function, including session management and security tokens. These cannot be disabled;
• Functional cookies: remember your preferences such as language settings and game display options;
• Analytics cookies: help ph369 understand how players use the platform so we can improve performance and user experience;
• Marketing cookies: used to deliver relevant promotional content to you, where you have consented to receive marketing communications.

10.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ph369 platform. Instructions for managing cookies are available in your browser's help documentation.

11 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph369:

• Right to be informed: the right to know what personal data ph369 collects and how it is used, as described in this Privacy Policy;
• Right of access: the right to request a copy of the personal data ph369 holds about you;
• Right to rectification: the right to request correction of inaccurate or incomplete personal data;
• Right to erasure: the right to request deletion of your personal data, subject to ph369's legal retention obligations;
• Right to object: the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe ph369 has violated your data privacy rights.

To exercise any of these rights, please contact ph369's Data Protection Officer at [email protected]. ph369 will respond to all data rights requests within thirty (30) calendar days of receipt.

12 Children's Privacy

The ph369 platform is strictly intended for individuals who are 21 years of age or older. ph369 does not knowingly collect personal data from persons under 21 years of age. If ph369 becomes aware that personal data has been collected from an individual under 21, we will take immediate steps to delete such data and close the associated account.

13 Changes to This Privacy Policy

ph369 reserves the right to update or modify this Privacy Policy at any time. Where changes are material, ph369 will notify registered players via the platform or by email to the address registered on your account. The updated Privacy Policy will be posted on this page with a revised effective date. Your continued use of ph369 following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ph369 protects your personal data.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or ph369's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the ph369 platform
• Response Time: Within 30 calendar days for data rights requests; within 24 hours for general support queries

You also have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you are not satisfied with ph369's response to your data privacy concern.